Frequently asked questions

Getting started

What is MyProptimizer?
MyProptimizer helps American homeowners lower their property tax bill. We pull real assessor data, compare your appraised value to recent neighborhood sales, and either hand you the protest packet ($29) or — once we expand Tier 2 — file the protest on your behalf.
How do I know if my property is over-assessed?
Run our free 5-minute assessment. We'll surface your appraised value, the median peer value, and an honest best/likely/worst-case scenario. No payment to see the result.
What counties do you serve?
DIY packet ($29): all 254 Texas counties today, with more states being added. Full service (we file for you) is live in select states — run the free assessment to see what's available for your address.
What languages do you support?
English, 한국어, हिन्दी, 中文, Español, Tiếng Việt. The diagnosis flow, dashboard, and Service Agreement are all available in each.

Are there hidden fees?
No. The $29 DIY packet is one-time, all-inclusive. No subscriptions, no upsells, no surprise charges.
Can I get a refund on the DIY packet?
Two ways. Before download: full refund within 24 hours of purchase. After filing: if you file on time, complete the protest through the final decision, and the county grants no reduction, send us the county decision notice and we refund the full $29 (outcome guarantee). The outcome guarantee does not cover a missed deadline, a late or incomplete filing, a withdrawn protest, or a reduction you declined. Both are available from your dashboard.
Why don't you auto-renew?
Many appeal services auto-charge a yearly subscription without an explicit re-opt-in. We don't. You authorize each year. Your card is never charged for a year you didn't approve.
When is Tier 2 (Full Service) available?
Full Service representation is offered in select states where homeowner agents need no license — enter your address to see if yours is covered. In Texas we serve every county with the $29 DIY packet — you file, we prepare everything.

How long does the appeal take?
DIY packets are delivered within 48 hours of purchase (some metro counties within 24 hours). In Texas, the regular protest deadline is May 15 or 30 days after your appraisal notice arrives, whichever is later. Our dates are estimates — you are solely responsible for confirming and meeting the exact deadline on your notice and with your county.
What documents do I need?
Your appraisal account number (sometimes called APN), the current appraised value (on your annual notice), and the property's basic specs (square footage, year built). The packet walks you through the rest.

Is my data safe?
Yes. Card data is stored only by Stripe under PCI compliance — it never reaches our servers. We never store the property owner name from public records. See our Privacy Policy for details.
Do you store HCAD owner information?
No. The HCAD bulk file contains owner names and mailing addresses; our data pipeline parses past those fields and never writes them to our database.

Where is MyProptimizer based?
MyProptimizer LLC is a California limited liability company. Contact us at support@myproptimizer.com or (650) 206-1122.
When will you expand to other states?
We're expanding full service to more states and adding counties with instant data. Run the diagnosis with your address — if we don't yet serve your county, you can join the waitlist and we'll notify you the moment your county is supported.